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King Living warrants all King Living branded products and selected components of those products, as specified in this warranty, against failure due to a manufacturing defect for the period referred to in the below table (Warranty Period), subject to these terms (Warranty). Pending any initial assessments, if a service call is required, this is included in regard to repairs within the first two (2) years from delivery and charged accordingly thereafter. Conditions apply for regional customers. Please note that each Warranty is specific to a product or a component of a product. Please note the exclusions to this Warranty that are listed in this document and the specific exclusions for each specific product and component warranty listed in the below table.

 

 

 

Products/Components

Warranty Period from date of purchase

Specific Exclusions

 

Indoor products manufactured by King Living after 1 January 2015

1

Steel or alloy frames

25 years

Components and products used for business purposes.

2

Sofa accessories for indoor products

2 years

Electrical accessories.

Components and products used for business purposes.

3

Electrical accessories for indoor products

1 year (12 months)

Components and products used for business purposes.

4

Other components of indoor products (including King Leathers, King Fabrics*, foam, feather and fibre fillings, suspension, springs, mechanisms (including sofa bed mechanisms), hydraulics, zippers, touch fasteners and legs)

 

 

* Please see below under the heading ‘What is not covered by the Warranty’ for further details on King Fabrics.

15 years according to Pro Rata Schedule:

*Year 0-1 Free

*Year 1-2 Free

*Year 2-3 25%

*Year 3-4 31%

*Year 4-5 37%

*Year 5-6 42%

*Year 6-7 48%

*Year 7-8 54%

*Year 8-9 60%

*Year 9-10 66%

*Year 10-11 72%

*Year 11-12 77%

*Year 12-13 83%

*Year 13-14 89%

*Year 14-15 95%

*Percentage of retail replacement cost. e.g. Replacement of a defective $100 part during year 3 would cost $25. House calls and transport costs are charged to the purchaser at Standard King Living rates.

Electrical and motion components.

Components and products used for business purposes.

 

Outdoor products manufactured by King Living after 1 January 2012

5

Steel or alloy frames 

10 years

Components and products used for business purposes.

6

Components of outdoor products (including but not limited to King Leathers, King Fabrics*, Outdoor Weave, foam, feather and fibre fillings, suspension, springs, mechanisms (including sofa bed mechanisms), zippers, touch fasteners, legs and outdoor accessories).

 

* Please see below under the heading ‘What is not covered by the Warranty’ for further details on King Fabrics.

2 years

Electrical and motion components.

Components and products used for business purposes.

7

Accessories for outdoor products and WeatherGuard covers

2 years

Electrical and motion components.

Components and products used for business purposes.

8

King Rope

5 years

Electrical and motion components.

Components and products used for business purposes.

9

‘Sunbrella’ upholstery, specialty fabrics and decorative shade fabrics solely from the ‘Sunbrella Upholstery Fabrics’ collection.

5 years

Electrical and motion components.

Any other parts of products.

Any other fabric range of King Living products.

 

Electronics and motion components

10

Electronics and motion components of all King Living branded products.

2 years

Components and products used for business purposes.

11

Electronics and motion components of all King Living branded products (on purchase of a 3 Year Extended Warranty)*

 

*For the 3 Year Extended Warranty, please note that the specific conditions specified at the end of this table apply.

5 years

(total of the above 2-year warranty plus 3 Year Extended Warranty).

Only available on purchase of a 3 Year Extended Warranty at the time of purchase of these products. 

Components and products used for business purposes.

 

Other products

12

King Living bedroom, dining and furnishing products

2 years

Electrical and motion components.

Components and products used for business purposes.

13

Sleep+ products (excluding Fit Cover)

15 years according to Pro Rata Schedule:

*Year 0-1 Free

*Year 1-2 Free

*Year 2-3 25%

*Year 3-4 31%

*Year 4-5 37%

*Year 5-6 42%

*Year 6-7 48%

*Year 7-8 54%

*Year 8-9 60%

*Year 9-10 66%

*Year 10-11 72%

*Year 11-12 77%

*Year 12-13 83%

*Year 13-14 89%

*Year 14-15 95%

*Percentage of retail replacement cost. e.g. Replacement of a defective $100 part during year 3 would cost $25. House calls and transport costs are charged to the purchaser at Standard King Living rates.

Electrical and motion components.

Components and products used for business purposes.

14

Fit Cover

2 years

Components and products used for business purposes.

15

Products made in Italy

2 years

Components and products used for business purposes.

Any other range of King Living products.

16

‘Edge Collection’ products

2 years

Components and products used for business purposes.

Any other range of King Living products.

 

Commercial products manufactured by King Living after 1 April 2015

17

Steel or alloy frames

(This Warranty applies where the products and components are used for commercial purposes).

10 years

Electrical and motion components.

This Warranty does not apply to any King Living products purchased and used for personal, household or domestic use by the purchaser.

If you are purchasing a King Living product for personal, household or domestic use then warranties listed 1 to 12 above may apply.

18

Other components (including King Leathers and King Fabrics*, foam, feather and fibre fillings, suspension, springs, mechanisms (including sofa bed mechanisms), zippers, touch fasteners, and legs but excluding electrical components).

(This Warranty applies where the products and components are used for commercial purposes).

 

* Please see below under the heading ‘What is not covered by the Warranty’ for further details on King Fabrics.

1 year (12 months)

Electrical and motion components.

This Warranty does not apply to any King Living products purchased and used for personal, household or domestic use by the purchaser.

If you are purchasing a King Living product for personal, household or domestic use then warranties listed 1 to 12 above may apply.

   

3 Year Extended Warranty terms and conditions:

The 2-year electronics and motion component warranty in item 8 of the above table can be extended for eligible customers for an additional 3 years (thereby totalling 5 years) (3 Year Extended Warranty). This 3 Year Extended Warranty comes at an additional charge payable to King Living at the time of purchase of a King Living product. In addition to all other terms and conditions of this Warranty, the 3 Year Extended Warranty is subject to the following conditions:

  • the Customer’s delivery address is in the metro area of cities with a King Living Showroom (Eligible Customer Address); and

  • that the product and its components remain at the Eligible Customer Address for the duration of the 2-year warranty period and the subsequent 3 Year Extended Warranty period.

 

Please check with King Living staff to confirm that your address is an Eligible Customer Address for the Extended Warranty.

 

What is not covered by the Warranty?

 

This Warranty does not apply to:

  • Any exclusions specifically listed for the relevant product or component in the above table; and

  • Where the Warranty would normally apply but the product has:

  • been delivered to a locality outside of Australia whether by King Living, another third party or the original purchaser; and

  • at any stage during the use of the product by the original purchaser, the purchaser transports the product to a locality outside of Australia; and

  • not been purchased directly from King Living; and

  • been modified or changed without approval from King Living; and

  •  had any product tags removed, altered or defaced; and

  • Where the Warranty would normally apply to applicable components but the product or components

    of the product have:

  • not been purchased directly from King Living; and

  • had any product tags removed, altered or defaced; and

  • been modified or changed without approval from King Living; and

  • Fabrics supplied by you or outside suppliers. Please note that fabrics and leathers supplied by an outside supplier may be covered by the supplier’s own warranties; and
  • Normal wear and tear associated with the products and components. Fabrics, leathers, suspension components, cushioning and fillings will show signs of wear and tear with use. Fabrics and leathers will fade and crease. Foam and fillings will soften and form to the shape of the user over time. Depending on the covering and the degree of use, the covering materials, cushion fillings and suspension may need to be replaced periodically at the purchaser’s expense. Scars, marks and differing pore density and colour are natural characteristics of leather and are not to be considered defects. King Living reserves the right to determine at its discretion whether a component has failed due to a defect or wear and tear. Any item requiring replacement due to wear and tear will be at your own expense; and
  • Colour variations caused by exposure to the local environment for products including but not limited to fabrics, leathers, timber veneer and solid timber; and
  • Damage caused by use of parts and consumables that are not the genuine manufacturer’s parts and consumables. Please note that for any item that is not actually manufactured by King Living, we will only provide that repair or replacement service to the extent that we can obtain the manufacturer’s approval to do so on their behalf, otherwise we will not offer that repair or replacement warranty for such item; and
  • Freight, call-out fees, labour and other items associated with making a claim under this Warranty where the claim is an invalid warranty claim. If the claim is a valid warranty claim, then King Living will only be liable for the costs that it has pre-approved in writing, where pre-approval must be obtained by you prior to you incurring those costs. All costs for which pre-approval in writing is not obtained by you in accordance with this paragraph are excluded from this Warranty and they will be charged to you at standard King Living rates; and

  • Products or components that become defective as a consequence of misuse, lack of proper care and maintenance, commercial use or handling in transit. You must use and maintain the products and components in accordance with the care instructions for the relevant product and component as provided on King Living’s website and any other information made available you by King Living. If a component of a product becomes defective, you must not attempt to repair it yourself. Doing so may cause damage which is not covered by this Warranty.

 

This Warranty only applies to the original purchaser of the products where the products are delivered to an Australian delivery address and remain in Australia for the life of the product. You cannot assign or transfer any benefit conferred by this Warranty. All subsequent purchasers acquire the products ‘as is’ and without the protection of the Warranty.

 


How do you lodge a warranty claim?

King Living Customer Service must be notified of any defect within 14 days of the defect occurring by either the telephone number 1300-13-KING (5464) or by email to service@kingliving.com.au. You must provide the following information upon notification of the defect:
  • Your name; and
  • Order delivery address; and
  • Your phone number; and
  • King Living product details; and
  • Details of the defect claimed
 

Once notification of a defect is received by King Living, a representative of King Living Customer Service will help determine whether your warranty claim is valid, and if it is, will inform you how King Living will honour it. You may be required to provide King Living with:

  • Photographic evidence of the defect;

  • A written explanation of the defect;

  • Details of the defect over the phone with King Living Customer Service.

 

During the process, King Living Customer Service may, before providing the warranty service, require that you respond to questions designed to assist with diagnosing potential faults and follow their procedures for obtaining the Warranty. You must respond to all requests promptly. King Living reserves the right in its absolute discretion to determine whether a part has failed due to a defect or wear and tear.

 

How will a valid warranty claim be honoured? 


All warranty claims determined by King Living Customer Service to be valid will be honoured. Replacement item becomes your property and the replaced item becomes King Living’s property; or

To honour a warranty claim relating to a product, King Living will, at its option:

  • Replace the product or supply equivalent product. When a product or component is replaced, any replacement item becomes your property and the replaced item becomes King Living’s property; or

  • Repair the product; or

  • Pay the cost of replacing the product by acquiring an equivalent product. When a refund is provided, the returned product becomes King Living’s property and must be returned to King Living; or

  • Pay the cost of having the product repaired.

To honour a warranty claim under a Warranty that relates to a recliner electronics and motion component, King Living will, at its option:

  • Replace the recliner electronics or motion component or supply equivalent recliner electronics or motion component. When a component is replaced, any replacement item becomes your property and the replaced item becomes King Living’s property; or

  • Repair the recliner electronics or motion component; or

  • Pay the cost of replacing the recliner electronics or motion component or acquiring an equivalent recliner electronics or motion component. When a refund is provided, the returned recliner electronics and/or motion component becomes King Living’s property and must be returned to King Living; or

  • Pay the cost of having the recliner electronics or motion component repaired.

Components replaced under this Warranty may vary in colour and texture to the original and such variations are not considered a defect.

Any repair or replacement under this Warranty is limited to the defective component only.

 

Disclaimer

 

To the extent permitted by law, all other warranties implied or otherwise not set out in this Warranty are excluded and King Living will be under no liability in contract, tort (including without limitation, negligence, or breach of statutory duty) to otherwise compensate the party eligible to make a warranty claim for:

  • Any increased profits or expenses; and
  • Any loss of profit, revenue, business, contracts or anticipated savings; and
  • Any loss or expense resulting from a claim by a third party; and
  • Any special, indirect or consequential losses or damages caused by King Living’s failure to complete
  • Or delay in completing any of its obligations in this Warranty.


Limitations on Disclaimer 

 

If the supply of the products to you is a consumer sale pursuant to the Australian Consumer Law, the following statement applies. In the following statement, ‘our’ means King Living and ‘you’ means the purchaser:

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The benefits given by this Warranty are additional to other rights and remedies that you may have in relation to our products. Any paragraph of this Warranty which is unenforceable or void is to be severed and the rest of this Warranty will remain in force.

 

Contact  


If you have any questions or comments in relation to this Warranty, please contact:

King Living Customer Service

1300-13-KING (5464)

service@kingliving.com.au

www.kingliving.com.au

123 Turrella St

Turrella NSW 2205 Australia

 

© 2016 King Living Australia Pty Limited. All rights reserved. ABN 79 002 757 333.



 

King Living Sleep+ 100 Nights Warranty


This Sleep+ 100 Nights Warranty (100 Nights Warranty) is provided in addition to the warranty for products and components in the ‘Sleep+ products (excluding Fit Cover)’ and ‘Fit Cover’ as set out in King Living’s express warranty as amended by King Living from time to time (King Living Warranty). The 100 Nights Warranty is provided to each eligible customer who purchases a Sleep+ mattress from King Living. This 100 Nights Warranty is subject to the following conditions:


(1) If, within 100 days after the purchase of the Sleep+ mattress (Mattress), the customer is not satisfied with the Mattress for any reasonable reason King Living will, subject to paragraphs (2) and (3) of this 100 Nights Warranty, collect the Mattress from the customer’s address and provide the customer with a full refund of the purchase price paid by the customer for the Mattress provided that all of the following criteria are satisfied:

(a) the customer has slept on the mattress for at least 30 nights;

(b) after the customer has slept on the mattress for at least 14 nights in succession, the customer notifies King Living that it is not satisfied with the mattress, and the reason for the customer’s dissatisfaction;

(c) the reason for the customer’s dissatisfaction is not for any of the following:

(i) the Customer has purchased the incorrect size of Mattress;

(ii) the Customer wishes to change the size of the Mattress;

(iii) the Customer is dissatisfied with the Mattress for aesthetic reasons such as colour or appearance; and/or

(iv) the Customer wishes to exchange the Mattress for another Mattress of a different size, price or quality;

(d) after notifying King Living of its dissatisfaction, the customer makes any and all modifications or adjustments to the Mattress that are suggested by King Living;

(e) if after sleeping on the Mattress as modified or adjusted for a further period of 16 nights in succession, the customer is still dissatisfied with the Mattress, the customer notifies King Living of its dissatisfaction with the Mattress and the reasons for the customer’s dissatisfaction;

(f) the customer has not previously purchased and claimed on the 100 Nights Warranty in relation to any other Mattress at any time;

(g) the customer has paid to King Living the full purchase price for the Mattress;

(h) the customer has only used the Mattress in their home, and the Mattress has not been used at any time for business purposes (such as hotel, motel, hostel or other paid accommodation services including airbnb); and

(i) the Mattress is not damaged or stained.

(2) As soon as practicable after all of the criteria in subparagraphs 1(a) to 1(i) inclusive have been satisfied:

(a) if the customer’s nominated address is within a metropolitan area where a King Living showroom is located (Metro Area), King Living will make arrangements with the customer to collect the customer’s Mattress from the nominated address at King Living’s cost (generally, on the next available delivery timeslot for collection of the item); and

(b) if the customer’s nominated address is outside of a Metro

Area, the customer must make arrangements with King Living to return the Mattress to a King Living warehouse nominated by King Living at the customer’s cost.

(3) King Living will refund the purchase price of the Sleep+ mattress to the customer within 10 business days after the Sleep+ mattress is received at King Living’s nearest warehouse or at the warehouse of one of King Living’s charity partners. The purchase price will be refunded to the credit card, debit card or bank account, depending on how the customer made the initial purchase of the Mattress. King Living will not provide a refund to the customer in accordance with paragraph (3):

(a) unless and until the Mattress has been received at King Living’s or its charity partner’s warehouse; or

(b) if, upon examining the Mattress once it has been received, King Living or its charity partner determines that the Mattress is in such a damaged condition or has been used in such a way that the customer’s warranty claim would be invalid pursuant to the terms and condition of the 100 Nights Warranty. If King Living does not provide a refund to the customer pursuant to subparagraph 3(b) above, King Living will return the Mattress to the customer’s address at the customer’s cost, otherwise, the customer must collect the Mattress within 7 days from either King Living’s or its charity partner’s warehouse, wherever the Mattress is being stored. If the Mattress is not collected by the customer within 7 days, King Living has the right to dispose of the Mattress without refunding the purchase price.



What is not covered by the 100 Nights Warranty?

This 100 Nights Warranty does not apply to:

  • any exclusions specifically listed in this 100 Nights Warranty; or

  • where the 100 Nights Warranty would normally apply but the product has:

    • been delivered to a locality outside of Australia whether by King Living, another third party or the original purchaser; or o at any stage during the use of the product by the original purchaser, the purchaser transports the product to a locality outside of Australia; or

    • not been purchased directly from King Living; or

    • been modified or changed without approval from King Living; or

    • had any product tags removed, altered or defaced; or

  • where the 100 Nights Warranty would normally apply to applicable components but the product or components of the product have:

    • not been purchased directly from King Living; or

    • been modified or changed without approval from King Living; or

    • had any product tags removed, altered or defaced; or

  • fabrics supplied by you or outside suppliers. Please note that fabrics and leathers supplied by an outside supplier may be covered by the supplier’s own warranties; or

  • normal wear and tear associated with the products and components. Fabrics, leathers, suspension components, cushioning and fillings will show signs of wear and tear with use. Fabrics and leathers will fade and crease. Foam and fillings will soften and form to the shape of the user over time. Depending on the covering and the degree of use, the covering materials, cushion fillings and suspension may need to be replaced periodically at the purchaser’s expense. Scars, marks and differing pore density and colour are natural characteristics of leather and are not to be considered defects. King Living reserves the right to determine at its discretion whether a component has failed due to a defect or wear and tear. Any item requiring replacement due to wear and tear will be at your own expense; or

  • colour variations caused by exposure to the local environment for products including but not limited to fabrics, leathers, timber veneer and solid timber, or the products and components become unserviceable within the applicable 100 Nights Warranty period due to loss of colour and/or strength from normal usage and exposure to local conditions, including sunlight, mildew and atmospheric chemicals; or

  • damage caused by use of parts and consumables that are not the genuine manufacturer’s parts and consumables. Please note that for any item that is not actually manufactured by King Living, we will only provide that repair or replacement service to the extent that we can obtain the manufacturer’s approval to do so on their behalf, otherwise we will not offer that repair or replacement warranty for such item; or

  • freight, call-out fees, labour and other items associated with making a claim under this 100 Nights Warranty where the claim is an invalid warranty claim. If the claim is a valid warranty claim, then subject to all other terms of this 100 Nights Warranty, King Living will only be liable for the costs that it has pre-approved in writing, where pre-approval must be obtained by you prior to you incurring those costs. All costs for which pre-approval in writing is not obtained by you in accordance with this paragraph are excluded from this 100 Nights Warranty and they will be charged to you at standard King Living rates; or

  • products or components that become defective as a consequence of misuse, lack of proper care and maintenance, improper installation, commercial use or handling in transit. You must use and maintain the products and components in accordance with the care instructions for the relevant product and component as provided on King Living’s website and any other information made available you by King Living. If a component of a product becomes defective, you must not attempt to repair it yourself. Doing so may cause damage which is not covered by this 100 Nights Warranty.


This 100 Nights Warranty only applies to the original purchaser of the products where the products are delivered to an Australian delivery address and remain in Australia for the life of the product. You cannot assign or transfer any benefit conferred by this 100 Nights Warranty. All subsequent purchasers acquire the products ‘as is’ and without the protection of the 100 Nights Warranty.



How do you lodge a warranty claim?

In addition to the matters set out in part (1) of this 100 Nights Warranty, King Living Customer Service must be notified of the customer’s dissatisfaction with the Mattress within 100 days after the purchase of the Mattress by the customer, by either the telephone number 1300-13-KING (5464) or by email to service@kingliving.com.au. You must provide the following information upon notification of your claim under the 100 Nights Warranty:

          • your name; and

          • order delivery address; and

          • your phone number; and

          • King Living product details; and

          • date of purchase; and

          • reason for claiming under this 100 Nights Warranty.

Once notification is received by King Living, a representative of King Living Customer Service will help determine whether your warranty claim is valid, and if it is, will inform you how King Living will honour it.

During the process, King Living Customer Service may, before providing the warranty service, require that you respond to questions designed to process your request and follow their procedures for obtaining the 100 Nights Warranty. You must respond to all requests promptly.

King Living reserves the right in its absolute discretion to determine whether you are eligible for a claim under the 100 Nights Warranty.



Disclaimer

To the extent permitted by law, all other warranties implied or otherwise not set out in this 100 Nights Warranty are excluded and King Living will be under no liability in contract, tort (including without limitation, negligence, or breach of statutory duty) to otherwise compensate the party eligible to make a warranty claim for:

          • any increased profits or expenses; and

          • any loss of profit, revenue, business, contracts or anticipated savings; and

          • any loss or expense resulting from a claim by a third party; and

          • any special, indirect or consequential losses or damages caused by King Living’s failure to complete or delay in completing any of its obligations in this 100 Nights Warranty.



Limitations on Disclaimer

If the supply of the products to you is a consumer sale pursuant to the Australian Consumer Law, the following statement applies. In the following statement, ‘our’ means King Living and ‘you’ means the purchaser:


Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The benefits given by this 100 Nights Warranty are additional to other rights and remedies that you may have in relation to our products. Any paragraph of this 100 Nights Warranty which is unenforceable or void is to be severed and the rest of this 100 Nights Warranty will remain in force.



Contact:

If you have any questions or comments in relation to this Warranty, please contact:

King Living Customer Service

1300-13-KING (5464)

service@kingliving.com.au

www.kingliving.com.au

123 Turrella St

Turrella NSW 2205 Australia

 

© 2016 King Living Australia Pty Limited. All rights reserved. ABN 79 002 757 333.